Return policy

To organise a return under these terms and conditions, please contact us at support@bocair.com.au within 14 days of taking delivery of your product and request a return under this Policy.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, in order to ensure its resellability.

To complete your return, we will require a receipt or proof of purchase along with a full detailed description of the problem, as well as supporting photographic evidence if necessary.

Your personal information

Personal information held by us includes your name, address and occupation, your telephone or mobile phone numbers and email address and the username or password under which all details of your transactions with us will be kept.

Refund process

To return your product, you should request a return address by contacting us first.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Fee

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

It is your responsibility to ensure that the products are protected from damage or loss in transit. Returns that are damaged in transit may not be accepted and may be sent back to you and/or a refund refused. We recommend that you pay for tracking or product insurance.